OVERVIEW
This Privacy Policy describes how Eronaia Co. (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases which includes your Personal Information too.
SECTION 1 - COLLECTING PERSONAL INFORMATION
When you purchase something from our store, as part of the buying and selling process, we collect the Personal Information you give us such as your first and last name, email address, phone number, billing address, shipping address, and payment information (including credit card numbers).
When you browse our store, we also automatically receive cookie information and your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about why we collect your Personal Information:
Device information:
- Purpose of collection: to load and optimise the Site accurately for you.
- Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels [ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGIES USED].
- Disclosure for a business purpose: shared with our processor BigCartel Inc. [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION].
Order information:
- Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, we may provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor BigCartel Inc. [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION. FOR EXAMPLE, SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS].
We may also collect additional information if you contact us for customer support.
Customer support information:
- Examples of Personal Information collected: [MODIFICATIONS TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS NEEDED]
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
- Disclosure for a business purpose: [ADD ANY VENDORS USED TO PROVIDE CUSTOMER SUPPORT]
[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]
[INSERT FOLLOWING SECTION IF AGE RESTRICTION IS REQUIRED]
SECTION 2 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site. If you are the parent or guardian and believe your child has provided us with Personal Information under the age of 16, please contact us by heading on over to the 'CONTACT US' page for more information guidance.
SECTION 3 - SELLING PERSONAL INFORMATION
Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).
WE DO NOT SELL INFORMATION OF MINORS (UNDER 16)
(INSERT:
CATEGORIES OF INFORMATION SOLD;
INSTRUCTIONS ON HOW TO OPT-OUT OF SALE;
IF YOU PROVIDE A FINANCIAL INCENTIVE TO NOT SELL INFORMATION, PROVIDE INFORMATION ABOUT WHAT THAT INCENTIVE IS.)
SECTION 4 - CONSENT
How do you get my consent?
When you provide us with Personal Information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your Personal Information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, or place an order, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us by heading on over to the 'CONTACT US' page for more information guidance. For more information on your right of erasure, please see the ‘YOUR RIGHTS’ section below.
SECTION 5 - YOUR RIGHTS (FOR U.S. CUSTOMERS)
[INCLUDE FOLLOWING SECTION IF YOUR BUSINESS IS SUBJECT TO THE CALIFORNIA CONSUMER PRIVACY ACT]
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, or designate an authorised agent to submit these requests on your behalf, please contact us by heading on over to the 'CONTACT US' page for more information guidance.
SECTION 6 - SHARING PERSONAL INFORMATION
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:
- Our store is hosted on BigCartel Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you where transaction may take place if you purchase from our Site.
- Your data is stored through BigCartel Inc.’s data storage, databases and the general BigCartel Inc. application. They store your data on a secure server behind a firewall.
Links:
When you click on the link labelled as 'www.eronaia.com', provided on our TikTok account labelled as 'Eronaia', you will be redirected to 'www.eronaia.com' to explore our Site.
When clicking on the product(s) in the 'PRODUCTS' section on our Site on Big Cartel Inc., you will be redirected to our Site's Big Cartel Inc. transaction page.
Payment:
- If you choose a direct payment gateway to complete your purchase, then BigCartel Inc. stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
- After that is complete, your purchase transaction information is deleted.
- All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
- PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
- For more insight, you may also want to read BigCartel Inc.’s Terms of Service (https://www.bigcartel.com/legal/terms) or Privacy Statement (https://www.bigcartel.com/legal/privacy).
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.[INSERT INFORMATION ABOUT OTHER SERVICE PROVIDERS]
Behavioural Advertising:
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We utilise social media applications such as TikTok to help us understand how our customers use the Site. You can read more about how TikTok uses your Personal Information here:
- TikTok: Privacy Policy | TikTok
[INSERT IF YOU USE A THIRD PARTY MARKETING APP THAT COLLECTS INFORMATION ABOUT BUYER ACTIVITY ON YOUR SITE]
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location). [INSERT OTHER ADVERTISING SERVICES USED]
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
TikTok will no longer let people opt out of personalized ads. However, you can change your personalised ads settings:
- TikTok: Change your personalized ads settings | TikTok Help Center
[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE:]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
We may disclose your Personal Information if we are required by law to do so or if you violate our Terms of Service.
SECTION 7 - USING PERSONAL INFORMATION
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers (if applicable).
[INCLUDE THE FOLLOWING SECTION ONLY IF YOU SELL PERSONAL INFORMATION, AS DEFINED BY THE CALIFORNIA CONSUMER PRIVACY ACT]
SECTION 8 - SELLING PERSONAL INFORMATION
Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).
WE DO NOT SELL INFORMATION OF MINORS (UNDER 16)
[INSERT:
CATEGORIES OF INFORMATION SOLD;
INSTRUCTIONS ON HOW TO OPT-OUT OF SALE;
IF YOU PROVIDE A FINANCIAL INCENTIVE TO NOT SELL INFORMATION, PROVIDE INFORMATION ABOUT WHAT THAT INCENTIVE IS.]
SECTION 9 - COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the Site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary For The Functioning Of The Store:
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
SECTION 10 - DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
SECTION 11 - CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
SECTION 12 - CONTACT
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail by heading on over to the 'CONTACT US' page for more information guidance.