ALL SALES ARE FINAL

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Payment fees concluded are non refundable to both Eronaia Co. and the purchaser once a payment has been settled.

 

ELIGIBILITY

 

Eronaia Co. is not liable if a purchaser or customer drops, loses, and/or damages item(s) in any scenario.

 

Eronaia Co. is not responsible for any allergies or injuries of ANY FORM.

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If your item is to arrive damaged, though please note again "ice cracks" are normal in our Bottled Pendants, you have a 24 hour window from the time USPS tracking communicates with us that the package has arrived to its destination to contact us.

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Please contact us as soon as possible if this is your case!

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In the instance of an incorrectly received item by error, please contact Eronaia Co.

 

  NEXT STEPS

 

Ensure you insert a subject line in your Email as this will permit us to target and respond to your needs more thoroughly and quickly. Incorporate evidence of your order, any additional queries, and photos of your product(s) from us. Refer to the 'CONTACT US' section.

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WE WILL RESOLVE YOUR ISSUE FOR YOU!

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  IMPARTIALITY

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All eligible sales, in their original packaging, are permitted to be returned no more than 30 days after the purchase date once evidence has been proven.

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Refund for these items will be scheduled once the product(s) have arrived at our business premises at Eronaia Co.

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Please contact us first in order to proceed with returns and refunds - this will enable us to answer further questions efficiently and competently deal with individual needs to your desired satisfaction.