When completing at checkout for your product(s), you MUST include your full address. Please do not forget every little detail e.g. house / apartment / unit no. etc.
This will secure USPS's ability to deliver promptly - and to you.
Therefore, Eronaia Co. does not hold responsibility for insufficient addresses submitted through by the purchaser.
In the instance of inputting your full address incorrectly, you have the opportunity to sort this by contacting us if you undertook the incorrect action before you receive your Confirmation Email. The purchaser has a 24 hour window to contact us, otherwise, there is no further action that can be undertaken to resolve the issue.
TIDINGS
Here at Eronaia Co., we hold pride in our solid processing and shipping timings.
ALL SHIPPING FEES ARE FINAL
Orders are processed within 1 to 2 days, typically arriving anytime:
- Within 4 to 11 days at your door for the Bottled Pendants.
- Within 6 to 10 for the Essential Oils.
USPS
Occasionally, USPS may have issues in delays regarding delivery. We do not hold responsibility for ANY delay on the part of USPS. If is the scenario that your tracking number displays that your package was in fact delivered and you are certain you do not possess the package, contact your local USPS for help and support please! They are competent in assisting you in locating your package if you direct call USPS.
OUR HORIZONS
Many of these products have been adored by people from countries in Europe like Turkey, Greece, and France all the way through to the Asian continent consisting of China, Philippines, and Singapore - to name a few.
However, we desire to provide faster shipping for those to revel in the same luxury as those lingering in other parts of the globe - so we are aiming to focus on the interested market in the United States.
Furthermore, considering the restrictive global state of affairs are continuously occurring, as a small business we are thoroughly limited to provide our service overseas to our full potential.
U.S. CUSTOMERS ONLY
We truly hope we are able to advance to overseas soon.
Thank You for your understanding.
FINAL DEEDS
ONCE YOU, AS THE PURCHASER, PLACES AN ORDER WITH US, Eronaia Co., YOU THEREFORE AGREE TO ALL OUR POLICIES AND TERMS AND CONDITIONS.
Any questions, please feel free to head on over to the 'CONTACT US' page to set up communication with us. All emails will receive a response anytime within 6 to 24 hours.
Thank You.